When you agreed to make the purchase from this website you agreed on our return policy as following;
- Within 30 days after the buyer receives it, regardless of any reasons. It is your responsibility to check item is correctly received as description, within 30 days.
- The buyer responsible for return postage costs.
- You must return in their original packaging and in the same condition as when you received the item.
- If you don't follow our item condition policy for returns you may not receive a full refund.
As an Australian consumer, you have a legal right to return items purchased from a business and to receive a repair, replacement or refund if the items:
- Are faulty or develop a fault within a reasonable period of time after purchase
- Aren't fit for purpose (i.e. they don't do what the seller said they would do)
- Don't match the seller's description or sample
- Are of unacceptable quality; or
- Fail to meet other mandatory consumer guarantees under the Australian Consumer Law.
You may be required to return the goods and to provide proof of purchase. Remember, your rights to a return, replacement or refund for faulty or non-compliant goods are in addition to any other rights under the seller's return policy or any warranty that comes with the goods.
Consumer guarantees don't apply if you:
- Simply changed your mind, found the product cheaper elsewhere, or decided you don't like or need the product
- Misused a product and have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods.
Note: This information is general in nature and is not intended to constitute legal advice. Please visit the ACCC website for more information about consumer guarantees and your rights.